The mission of the Elna B. Spaulding Conflict Resolution Center is to provide the community with a different way to experience conflict and find a common ground through communication, cooperation, and understanding.
We desire to educate through training and by utilizing alternative dispute resolution models such as mediation and facilitation as positive approaches for resolving all types of issues or concerns.
Our goal is to help people to listen with an intent to understand each other and work cooperatively to reach a mutual agreement. As a non-profit organization, we strive to broadly serve the entire community and to keep our rates affordable.
Raquel Dominguez – Executive Director
Raquel Domínguez is the Executive Director for the Elna B. Spaulding Conflict Resolution Center. She holds a master’s degree in liberal studies from Duke University and is a Certified Mediator and Co-Active Coach. As a mediator and facilitator, she has over twenty years of experience working in the court system, schools and community. Her work includes family, divorce, prisoner re-entry, employment, Medicaid, and special education cases. She is also a trainer in Conflict Management, Anger Management, and Mediation.
For Raquel it is important to provide a safe space where people is able to engage in difficult conversations, explore idea, uncover needs and values and to reach agreements that will strength their relationship and the and by that the community.
Pamela Hester – Medicaid Appeals Mediation
Pamela Hester is the center’s Medicaid Appeals Mediation Coordinator. Hester attended Durham Technical Community College and has held other positions at our center like Office Administrator, Mediator, and Bookkeeper. She has applied her experience at the Conflict Resolution Center for the past 10 years.
Sasha N. Vann – Mediation Program Coordinator
Sasha is a North Carolina Superior Court Mediator, certified by the Dispute Resolution Commission. Her expertise in public relations and behavioral intervention created the perfect intersection with mediation to allow her to be a leader in conflict management and a resource for legal information. Sasha’s mantra of “get the facts before you get into your feelings” is how she facilitates conversations, promoting an environment of information-gathering so that all parties are able to come to the best solution for all. Sasha is currently in law school at North Carolina Central University, where she received her bachelor’s degree in 2006.
Our Volunteer Partners
Our well-trained and experienced Mediator Partners are the key to the Conflict Resolution Center’s ability to serve the Durham Community.