Conflict Management Skills

6-Hour In-Person Workshop
August 15, 2024

Conflict is inevitable and a normal part of our lives and relationships.

Conflict happens any time two or more people have different opinions, values, needs and wants. Most times conflict has a negative connotation. It can lead to feelings of anger and anguish and when mismanaged it can harm relationships.

This interactive 6-hour workshop combines discussion and skills practice. It provides the skills to handle conflict in a healthy way that will help use conflict as an opportunity to grow and strengthen your personal and professional relationships.

Who should attend?

Anyone who is seeking to improve communication and conflict resolution skills.

What will participants learn?

  • Skills and techniques to manage conflict in a constructive way
  • Identify their style to approaching conflict
  • Identify core values and their role in conflict
  • Skills for active listening
  • Techniques for assertive communication
  • Tips to de-escalate difficult situations
  • Identify a plan to apply and enhance their communication skills to help address existing conflicts.

At the end of this workshop:

  • Each participant will receive a certificate of completion (*).

(*) A prerequisite for our Basic Mediation Skills Workshop.